gigaspin88Privacy Policy

This page describes what we collect when you use gigaspin88 and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or play our games, we collect specific information necessary to verify your identity, process payments, and deliver our service securely.

We do not sell your personal data to third parties. We do not share your information beyond what is required for payment processing, legal compliance, and account security. Your account balance, transaction history, and game results are encrypted and accessible only to you and our authorised support staff.

Read this policy to understand what data we collect, how we use it, your rights, and how to contact us with privacy questions.

Data Collection on gigaspin88

What We Collect When You Create an Account

We collect your email address, phone number, and a password of your choice when you create a gigaspin88 account. We ask that you use your real name for account registration. We do not require your full ID number at signup; that information is collected only during the Know Your Customer (KYC) verification process before your first withdrawal.

What We Collect During Account Verification

Before you withdraw funds from gigaspin88, we ask you to verify your identity. This requires uploading a valid identity document (passport, driver's license, or national ID) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We store these documents securely using encryption. We do not use them for any purpose other than verifying your identity and complying with regulatory requirements.

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, or using payment methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, our verification process is the same. We apply consistent KYC standards across all regions and payment methods.

Document storage: Your ID and address proofs are encrypted and stored separately from your account credentials. We retain them only as long as your account is active, plus 7 years to meet regulatory requirements. After account closure and the retention period, we delete them securely.

What We Collect When You Deposit and Withdraw

When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile banking, your wallet provider shares only your transaction confirmation with us—not your full wallet credentials. We do not store your wallet login details or PIN. When you withdraw to a bank (local payment, online payment, e-wallet, mobile banking) or e-wallet, we receive your selected account details only at the moment of withdrawal, process the transaction, and do not store the bank account or wallet details unless you request future withdrawals to the same account.

We log all deposit and withdrawal transactions in your account history with timestamps, amounts, and payment method names. You can view your full transaction history in your account dashboard at any time.

What We Collect When You Play

When you play games on gigaspin88—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF), or esports (Mobile Legends, Free Fire, PUBG Mobile)—we record your session data: the game you played, your stake, the result, your balance before and after, and the timestamp. This data is visible only in your account history.

We also collect information about your device and browser for security and fraud detection: your IP address, device type, and browser type. This helps us detect unusual login attempts or suspicious activity on your account. If we notice logins from a new location or device, we may send you an email notification.

How We Use Your Data and Third Parties

Our Use of Your Information

We use your personal data for the following purposes:

  • Account administration: Creating and maintaining your account, processing deposits and withdrawals, and enabling you to view your balance and transaction history.
  • Identity verification: Confirming your identity through KYC to comply with anti-money-laundering (AML) regulations and prevent fraud.
  • Payment processing: Transmitting necessary information to payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) to execute your deposit and withdrawal requests.
  • Security and fraud detection: Monitoring account access, detecting unusual activity, and protecting against unauthorized use.
  • Customer support: Responding to your questions and resolving account issues when you contact us via email or live chat.
  • Legal compliance: Meeting regulatory requirements and responding to lawful requests from authorities.

We do not use your data for marketing unless you opt in explicitly. We do not sell your information to advertisers or third parties. We do not build profiles of your preferences or behavior for targeting purposes.

Third-Party Processors

Our payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, and linked banks) process your transaction details directly. We share only the minimum information needed: your name, registered phone, and withdrawal or deposit amount. We do not authorize them to use your information for any other purpose.

Our servers may be hosted by third-party data centres. Our hosting provider has access to encrypted data but not to your unencrypted credentials or ID documents. We require our hosting provider to maintain the same data protection standards we apply.

We may use an identity verification service to confirm your documents during KYC. This service receives only your ID document image and stores it temporarily for verification. We do not authorize further use of that data.

Your privacy rights

  • You can request a copy of your personal data at any time by contacting support
  • You can request deletion of your account and associated data (subject to retention requirements)
  • You can opt out of non-essential communications
  • You can change or update your account information in your dashboard
  • You can enable two-factor authentication to restrict account access

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences (such as language choice). We do not use cookies to track you across other websites. Session cookies expire when you close your browser. Preference cookies persist for up to one year unless you delete them.

You can disable cookies in your browser settings, but this may affect your ability to log in to gigaspin88. We do not use third-party tracking pixels or analytics that identify you individually.

Data Retention and Deletion

We retain your account data (name, email, phone, transaction history) for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. Your ID documents are encrypted and deleted 12 months after account closure, unless we are required by law to retain them longer.

If you request deletion of your account before closing it, you must withdraw your full balance first. Once deleted, your account cannot be recovered. Closed accounts are removed from our active database but transaction records (without personally identifying details) are retained for the legal retention period.

Data Security and Encryption

We encrypt all personal data in transit and at rest using industry-standard encryption (TLS 1.2 or higher for transmission, AES-256 for storage). We limit employee access to personal data to those who need it for their role. All access is logged and monitored.

We conduct regular security audits and penetration tests. If we discover a breach or unauthorized access to your data, we notify you immediately via email and provide details about what occurred and what steps we've taken to secure your account.

Jurisdiction and Data Cross-Border Transfer

Our servers may be located outside Indonesia. Your data may be transferred across borders to the jurisdiction where our servers are hosted. By creating a gigaspin88 account, you consent to this transfer. We apply the same data protection standards regardless of server location.

We are subject to the laws of the jurisdiction in which gigaspin88 operates. We may disclose your data to authorities if required by law, court order, or regulatory demand. If such a demand occurs, we notify you unless legally prohibited.

Contact Us About Privacy

If you have questions about this privacy policy, your data, or how we handle your information, contact our support team via email or live chat. We respond during business hours in English and Indonesian. You can also request a copy of your personal data or ask for account deletion by sending a written request to our support address.

We update this policy from time to time. Changes are effective 14 days after publication on this page. Your continued use of gigaspin88 means you accept the updated policy. If you disagree, you can close your account and withdraw your balance.

Data
Encrypted in transit & at rest
Access
Limited to authorised staff
Sharing
Only for payments & compliance
Retention
Per regulation & your request

Related Policies

For information about how we handle your account and game data, see our Terms & ConditionsFor details on account security and two-factor authentication, visit our About pageFor general questions, check our FAQ

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